Refund Eligibility

Refunds may be issued if:

• You were charged in error (duplicate payment, overcharge)
• A technical issue on our platform prevented your visit from being completed (e.g. failed video upload, system downtime)
• No provider was available and we cancelled your visit before service began

Non-Refundable Situations

We do not refund:

• Any service once a message or video consultation has started
• Completed visits where diagnosis, treatment plan, or prescription was provided
• Visits submitted with inaccurate or incomplete patient information that prevents proper evaluation
• Recommendations you chose not to follow after a visit

How to Request a Refund

• Contact support at info@mytelehealthpoint.com or via the customer help chat/phone
• Please include:
  • Your full name & email used for the visit
  • Date of the visit
  • Reason for refund request

Processing Time & Method

• We review requests within 3–5 business days after submission
• Approved refunds are issued via the original payment method
• Depending on your bank or payment provider, it may take 5–10 business days to reflect

Discretion & Exceptions

• MyTeleHealthPoint reserves the right to approve or deny refund requests at its discretion
• Exceptional circumstances not listed but valid will be handled case by case