MyTeleHealthPointClear answers before your visit.
Can I start at 2 AM?
Yes. Clinicians are available 24 hours a day, seven days a week, for eligible patients physically in Ohio.
Will someone respond within 30 minutes?
Our average clinician response is 30 minutes after a complete eligible request. Individual wait times vary. This is not a guaranteed maximum or a promise of completed treatment within 30 minutes.
Will I get a prescription?
Only when medically appropriate. You are paying for an evaluation, not a guaranteed prescription.
Is medication included in the $40 fee?
No. Pharmacy medication and laboratory testing cost extra unless explicitly included in your quote.
Do I need insurance?
We are a cash-pay service. Ask the team about any coverage-related restrictions before payment.
Can I use this service outside Ohio?
No. You must be physically in Ohio during your encounter.
Where do I share symptoms or medical records?
Use the secure Spruce intake and clinical messaging channel. Do not share medical details in public comments or payment notes.