Website Privacy & Technology Policy

Effective date: October 25, 2026

Public website versus clinical care

Our WordPress website explains MyTeleHealthPoint's services, fees, and how to begin care. It is not our medical record system. Use secure Spruce messaging for symptoms, medical history, photographs, prescriptions, and laboratory results: https://spruce.care/mytelehealthpoint. The website contact form and administrative assistant are not clinical intake or consent to treatment.

Information collected on the public website

Hosting and security services may process technical details such as IP address, browser/device type, pages requested, time, cookies, and error logs to operate and secure the website. An administrative contact form may collect your email address, selected reason for contact, and acknowledgment that an administrative reply may use ordinary email. It must not request a diagnosis, medical history, attachments, or medication details.

AI assistant, analytics, cookies, and reviews

The website may provide an administrative-only assistant to explain prices, services, hours, and how to reach secure care. It is not a clinician and may not diagnose, prescribe, interpret tests, or ask for sensitive clinical histories in an unapproved tool. Optional analytics, advertising pixels, Trustpilot, Famewall, and other third-party embeds must be assessed for the information they collect before activation. We do not authorize marketing tools to receive medical intake responses, results, or clinical records. A public review may identify you as having used our service; share only information you choose to make public.

Email and communications

For administrative assistance, use the website contact form; we prefer email-based replies. For confidential medical or record-related matters, use Spruce. Ordinary email is not monitored as a clinical 24/7 queue and is not subject to our average clinical response metric. We honor applicable reasonable confidential-communication requests and provide an alternative when needed. Administrative form submission does not subscribe you to marketing.

Security, retention, and your choices

We use reasonable technical and organizational safeguards, but no system is entirely risk-free. Information is retained according to its type and applicable requirements; clinical records cannot necessarily be deleted on request. You may use available cookie settings and request information about website data handling. A cookie preference is not authorization to disclose protected medical information.

Children and outside services

Clinical care for eligible minors is provided only through approved secure consent and confidentiality workflows. Our public administrative contact form is intended for adults or legally authorized representatives. Links to Spruce, pharmacies, laboratories, or payment processors may lead to systems with their own terms and privacy notices. We assess our own obligations regarding information shared with them.

Questions: Use the website Contact page for an administrative email response. For medical information, use https://spruce.care/mytelehealthpoint. Telephone accessibility option: (216) 438-0004.

OWNER-APPROVED: Olumide B. Ogunwumi, PA-C | October 25, 2026 · Version October 25, 2026